Seeking: Receptionist

A vital role within Pettigrew Family Funerals. Our receptionist are the face of our family business and the first person who many of our families will meet.

 

We are seeking a full time receptionist who will be responsible for caring and looking after every family that walks through our doors; whether it is greeting families, arranging meetings, helping with urn orders or simply being someone to listen to families during such a difficult time in their lives.

 

The role is Monday to Friday 8.30am to 5pm and based across each of our 3 locations, with some on call (Weeknight & Weekend) work on a rotating 6 month roster. Roster is released in plenty of time to plan your social calendar. Any after hours work will receive monetary compensation.

 

Job tasks and responsibilities

  • Working as part of a successful, caring and compassionate team and maintaining the highest standards of business, professional and personal conduct.
  • Answering incoming calls, assisting families as well as distributing accordingly
  • Welcoming and caring for familieswho have lost a loved one
  • Data entry, basic financial duties and taking payments
  • General administration duties
  • Maintaining a clean and welcoming reception and office space
  • There also will be some funeral service work from time to time including assisting on funeral services and bringing loved ones into our care from Aged Care Facilities, Hospitals and residence.

 

Skills and experience

    • Caring and empathetic nature
    • Mature and well presented
    • Eye For Detail
    • Highly organised with the ability to proritise and multi-task
    • Excellent phone manner
    • Great time management skills
    • Intermediate computer skills and basic experience with Xero
    • Ability to work as part of a team as well as autonomously
    • Clear and direct communication skills
    • Understanding of WHS Policies and Procedures
    • Ability to meet and communicate with grieving families
    • No qualifications or industry experience necessary

Please drop your resume and cover letter off in person on Tuesday, 19 April 2022 anytime between 5pm - 6:30pm at our Mayfield West Chapel. 7 Murray Dwyer Circuit, Mayfield West.